Terms of Service

Welcome to Stains Away Cleaning Service. By using our services, you agree to the following terms and conditions. Please read them carefully.

Stains Away Cleaning Service offers professional cleaning services, including but not limited to:

Appointments must be scheduled in advance via our website, phone, or email.
We reserve the right to confirm, reschedule, or cancel bookings based on availability and service requirements.
Customers must provide accurate details regarding the cleaning needs to ensure proper service preparation.

Pricing for services is provided upon request and may vary based on service complexity, location, and additional requests.
Payment is due at the time of service unless otherwise agreed upon in writing.
We accept cash, credit/debit cards, and online payment methods.
Any additional charges (e.g., for extra services or special requests) will be communicated before the service is provided.

Customers must provide at least 24 hours’ notice for cancellations or rescheduling.
Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
In the event of unforeseen circumstances, Stains Away Cleaning Service reserves the right to reschedule or cancel an appointment.

We strive to provide the highest quality cleaning services. If you are not satisfied, please notify us within 24 hours, and we will address any concerns.
While we take great care in handling furniture and property, Stains Away Cleaning Service is not liable for pre-existing damages or minor wear and tear.
Customers must secure valuables and fragile items before the service begins.

Our team follows strict safety and hygiene protocols to ensure a safe cleaning process.
Customers are responsible for informing us of any allergies or sensitivities to cleaning products prior to service.
Our cleaners reserve the right to refuse service if a location poses health or safety risks.

Any personal information collected during the booking process is kept confidential and used solely for service-related purposes.
We do not share customer information with third parties without prior consent, except as required by law.

Stains Away Cleaning Service reserves the right to update these terms at any time. Customers will be notified of significant changes.

For inquiries or concerns, please contact us

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.